Cetaphil Soften Moisturising and Protect Dry Sensitive Skin Cream 550G
Cetaphil Soften Moisturising and Protect Dry Sensitive Skin Cream 550G
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Cetaphil Moisturising Cream 550g
Cetaphil® Moisturising Cream is formulated to moisturise and protect dry, sensitive skin. It contains emollients and humectants proven to bind water to the skin and prevent moisture loss.
Suitable for:
Dry, sensitive skin.
Clinically proven moisture – doubling effect
In clinical studies, Cetaphil® Moisturising Cream doubled the moisture of the skin in just four days compared to untreated controls.
To achieve and maintain healthy skin
Follow the Cetaphil® 3 Step Regimen, including cleansing, moisturising and protecting skin from harmful UV exposure. These simple steps are an important part of caring for your skin.
Step 1: Cleanse gently
Before applying moisturiser, use a mild, soap-free, fragrance free, low irritant cleanser.
If you are also using topical medication to treat your skin, mild cleansing can help prepare skin for absorption of topical medication.
Step 2: Moisturise intensely
Moisturising helps restore the skins natural protective barrier.
Use a non-greasy, fragrance free, non-comedogenic moisturiser to hydrate and soften your skin.
Moisturising can also assist with absorption of topical medications.
Step 3: Protect daily
It’s important to protect skin from everyday UV exposure.
Use a fragrance free, hypo-allergenic, broad spectrum, SPF 50+ moisturiser.
Always read the label. Use only as directed.
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Service Disclaimers
According to the Australian Competition & Consumer Commission, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
- Hence, change of mind and attempted delivery return refunds will have a 20% restocking fee.
- Furthermore, reshipment for domestic deliveries (deliveries within Australia) incur a $6.95 additional fee, this includes change of mind returns.
Shipping Information
Shipping Information
The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.
Refunds & Returns
Refunds & Returns
At Shiro Luxe, we want you to feel confident and satisfied with every purchase. If, for any reason, you are not fully happy with your order, we’re here to help.
1. Eligibility for Refunds & Returns
You may request a return within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.
Gift cards, sale items, and promotional products are non-refundable.
2. Process for Returns
To initiate a return, please contact our customer support team at support@shiroluxe.com with your order number and reason for return.
Once your return is approved, you will receive instructions on how to send the item back.
Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
3. Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original method of payment within 7–10 business days.
Shipping costs are non-refundable, except in cases where you received a damaged, defective, or incorrect item.
4. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or full refund at no extra cost to you.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.
6. Contact Us
For any questions or assistance with your return, please reach out to us at:
📧 admin@shiroluxe.com


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Ready To Order But Have Questions?
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You will receive an email automatically with a tracking link once your order has been dispatched.
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What is your return policy?
We offer a hassle-free return policy within a specified timeframe after receiving your order. If you're not satisfied with your purchase, you can initiate a return by contacting our customer service team for assistance.
How do I contact customer support?
Our customer support team is available through various channels, including email, live chat, and phone. Visit our "Contact Us" page for detailed information on how to reach us, and our dedicated team will be happy to assist you with any queries or concerns.
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